Making a Claim

How do I make an Insurance claim?

Please call WSC Insurance Brokers (Free call) 1300 733 476 when something happens that you believe will result in a claim being made. Our office hours are 9.00am to 5.00pm Monday to Friday. However, for after hours service contact Stewart Maher on 0414 266 216.

What you must do when you make a claim

A. You must make your claim as soon as possible after you suffer a loss. Undue delays may prejudice your insurer by escalating the amount of the claim, incurring unnecessary legal costs or preventing any recovery action against third parties.

B. You must also:

  • Take all reasonable steps to prevent any further loss from occurring.
  • Advise the nearest police station if your property is lost or stolen, vandalised or maliciously damaged. Your insurer may ask for a written report from the police.
  • Keep the property that has been damaged so that it may be inspected if required.
  • Tell us about any prosecution or inquest that may be held.
  • Send us any document relating to your claim within 72 hours of you receiving the document.

C. In relation to the Goods and Services Tax (GST), you must provide information, where requested. It is important that you provide us with:

  • Your Australian Business Number (ABN) if applicable.
  • Whether or not you are registered for GST.
  • The amount of input tax credit you have claimed on the GST applicable on the premium.

If you do not give us all the information we ask for, it may affect the amount paid for your claim.

What you must NOT do when you make a claim

a. You must not repair or replace any damaged property (Plate Glass shop fronts excluded) without the insurers consent.

b. Do not pay, promise to pay, or offer payment, or admit responsibility for a claim.


I personally recommend WSC as an insurer. If you are looking for insurance these are the people to go with. The guys at WSC could not have made my time of misery any better, hats off and a big thank you.

Jaime Dormer, Professional Photographer


I wanted to email you to let you know how wonderful the team is! Every time I have a question or need something urgent everything just happens. They are always on top of everything and work hard to get us a great result.

Christina Tassone, Harris Movement Engineering


All professional photographers out there that need insurance, have a look at this company - well priced for what gear I have.

Casey Smith via Facebook


I was really impressed with the service WSC provided. Friendly, reliable, fast, and most importantly communicative. Hands down the best company I have dealt with. I recommend WSC to everyone.

Brett Cunliffe, Photographer

Call us today
Toll Free: 1300 733 476 |

Are you a broker?

Please fill in your details below and we'll be in touch shortly.